The feature comes in handy when you have mistakenly deleted your chats or when your lose your phone. In one of those instances, you will simply need to retrieve a backup of your messages from your Google Drive.
Don’t fret, recovering the chats from Google Drive is easy as ABC and its quick. Though its easy and quick to restore chats, sometimes users fail to to do so that for various reasons we are about to list.
But before we show you how to troubleshoot some of the most common problems associated with Google drive, there are things you should know.
Things you should know
✓You need to have a Google account in order to back up WhatsApp chats to Google Drive.
✓Your phone must be able to access Google Play store.
✓The alternative to Google Drive for iOS users is iCloud.
✓Your internet connection must be excellent to backup or restore WhatsApp chats.
✓If you change the Google account connected to your WhatsApp number, you will lose the chats that you backed up.
How to create Google Drive backups
>Tap three dots on the right topmost side of your screen.
>Tap “Chat backup”.
>Tap “Back up to Google Drive” to choose how often you want your WhatsApp chats to be backed up to Google Drive.
>Tap “Google Account” to select the Google account where you want to backup your chats.
>Tap “Back up over” to choose if you want to backup chats to Google Drive using mobile/cellular data or WIFI or both.
Note: You can choose to include videos in your backup by switching the toggle bar to the opposite side. However, including videos will greatly enlarge you backup file.
Troubleshooting Google Drive problems
Failing to restore chats from Google Drive
If you can’t restore your chats, it could be because:
✓You are not logged in the account that you used to create the Google backup file.
✓You are you are trying to restore chats using a different number than the number which created the backup file.
✓Your chat history is corrupted.
✓You deleted your backup file in Google Drive.
✓You don’t have enough memory to restore whole file.
✓Your internet connection is very strong.
✓You mobile/cellular data has run out. It’s advised that you back up or restore your chats over a WiFi network.